This RELEASE OF LIABILITY AND WAIVER AGREEMENT ("Agreement") is entered into on the date first written below and between Tyler J Hanson, trading as  Hanson Laser Engraving and Etch L.L.C. ("Company"), and the undersigned client ("Client").

*Both the company and the client are hereinafter jointly referred to as the “Parties” and individually as the “Party”.

WHEREAS, the Company offers laser engraving and etching services ("Services"), whereby clients purchase or bring items for personalization;

WHEREAS, the Client wishes to utilize the Company’s Services to engrave and/or etch an item or items ("Item(s)"); and

WHEREAS, the Company requires the Client to acknowledge and accept certain risks and limitations associated with the Services.

NOW, THEREFORE, in consideration of the mutual covenants and conditions herein contained, and for other good and valuable consideration, the sufficiency of which is hereby acknowledged, the parties agree as follows:

1. Agreement to Work and Satisfaction with Design. The Client agrees to the work and design as approved prior to the commencement of the Services. The Client acknowledges that once the design is approved and the work is commenced, any dissatisfaction with the engraving or etching results will not constitute grounds for a refund or liability on the part of the Company. It is agreed and acknowledged by the parties that the Client will provide written approval of the design, which will be attached to this Agreement as Exhibit A. This approval signifies the Client's full acceptance of the design and the work to be performed.

2. Assumption of Risk. The Client acknowledges and agrees that laser engraving and etching involve certain risks, including but not limited to, power outages, fires, and issues with the material of the Item(s) (e.g., the material is not as stated by the Client, such as claiming stainless steel when it is not). The Client acknowledges that the engraving and etching process causes a permanent change to the Item(s) and assumes all risks associated with the process. The Client understands that the Company will take all reasonable precautions to minimize risks, but the inherent nature of the Services means some risk is unavoidable.

3. Ownership and Legal Liability for Artwork. The Client warrants that they own the rights to any artwork provided to the Company for engraving or etching. The Client agrees to accept full legal liability for the content of the material processed and printed on their behalf, including any claims of intellectual property infringement. The Client agrees to indemnify, defend, and hold harmless the Company from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorney’s fees) arising from or related to the artwork provided by the Client.

4. Finality of Sales and Warranty Limitation. All sales are final. The Company only agrees to warrant the cost of the Services provided and is not liable for the cost of the Client-provided parts. If the Company determines that an error was made that differs from what the Client provided, the Client has 24 hours from the delivery to notify the Company of such error. Notification must be in writing and include detailed information about the discrepancy. The Company’s liability is limited to re-performing the Services or refunding the cost of the Services, at the Company's sole discretion.

5. Lead Times. Lead times provided by the Company are estimates and not guarantees. The Company will not be held liable for delays in completion. The Company will use reasonable efforts to meet estimated lead times but cannot be held responsible for delays caused by factors beyond its control, including but not limited to, supply chain disruptions, equipment failures, and unforeseen circumstances.

6. Loss in Transit. The Company is not liable for any loss of the Item(s) in transit if the Client chooses to have their product shipped to and/or from the Company’s business location. The Client assumes all risks associated with shipping and is responsible for ensuring that adequate shipping insurance is obtained.

7. Release of Liability. THE CLIENT RELEASES, WAIVES, DISCHARGES, AND COVENANTS NOT TO SUE THE COMPANY, ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS FROM ANY AND ALL LIABILITY, CLAIMS, DEMANDS, ACTIONS, AND CAUSES OF ACTION WHATSOEVER ARISING OUT OF OR RELATED TO ANY LOSS, DAMAGE, OR INJURY, INCLUDING DEATH, THAT MAY BE SUSTAINED BY THE CLIENT, OR ANY OF THE PROPERTY BELONGING TO THE CLIENT, WHETHER CAUSED BY THE NEGLIGENCE OF THE COMPANY OR OTHERWISE, WHILE PARTICIPATING IN THE SERVICES, OR WHILE IN, ON OR UPON THE PREMISES WHERE THE SERVICES ARE BEING CONDUCTED. THIS RELEASE EXTENDS TO ALL CLAIMS, WHETHER CURRENTLY KNOWN OR UNKNOWN, AND THE CLIENT WAIVES THE PROVISIONS OF ANY LAW OR REGULATION PROVIDING THAT A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN THEIR FAVOR AT THE TIME OF EXECUTING THE RELEASE.

8. Indemnification. The Client agrees to indemnify, defend, and hold harmless the Company from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorney’s fees) arising from or related to the Client’s use of the Services. This indemnification obligation includes, but is not limited to, claims arising from the Client’s breach of any representation, warranty, or covenant in this Agreement, or from any negligent or wrongful acts or omissions by the Client.

9. Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of laws principles. Any legal action or proceeding arising under this Agreement will be brought exclusively in the federal or state courts located in Minnesota, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.

10. Entire Agreement. This Agreement constitutes the entire agreement between the parties concerning the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings, whether written or oral, between the parties with respect to such subject matter. No modification, amendment, or waiver of any provision of this Agreement will be effective unless in writing and signed by both parties.

11. Severability. If any provision of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of this Agreement, which will remain in full force and effect. The parties agree to replace any invalid or unenforceable provision with a valid and enforceable provision that achieves, as far as possible, the economic, legal, and commercial objectives of the invalid or unenforceable provision.

12. Counterparts. This Agreement may be executed in one or more counterparts, each of which will be deemed an original, but all of which together will constitute one and the same instrument. Signatures delivered by facsimile or electronic means (e.g., PDF) will be deemed to have the same effect as original signatures.

13. Waiver. No waiver by either party of any breach or default under this Agreement will be deemed to be a waiver of any preceding or subsequent breach or default. Any waiver must be in writing and signed by the party granting the waiver.

14. Notices. All notices, requests, demands, and other communications required or permitted under this Agreement will be in writing and will be deemed to have been duly given when delivered personally, sent by certified or registered mail, return receipt requested, or sent by a nationally recognized overnight delivery service, or by email with confirmation of receipt, to the addresses provided by the parties. Either party may change its address for notice by providing notice to the other party in accordance with this section.

15. Acknowledgment. The Client acknowledges that they have read, understood, and agree to the terms and conditions of this Agreement.